What I’m celebrating 🎉, learning 🎓, and finding challenging 🚧 this month. — 🎉 Something I’m celebrating: Taking a big leap into a new organisation and new sector by starting my role at Opencast this month. Settling in and finding the process of making a professional home here really exciting and energising. Writing and posting about my learnings from working to bring design to health and social…

Why we are not seeing the expected benefits of introducing design and how prioritising building a design friendly organisation over toolboxes and methods can help. — The Problem: Applying a few design tools and methods in isolation Considering the large number of strategies and policies that mention service design, you might conclude its potential is well understood in NHS Scotland and Scottish Government. This is encouraging! I am excited to see my field at the centre of conversations about future possibilities.

Inside or Outside? When I started working for NHS Scotland, I was one of only three service designers in the entire organisation. I joined the newly established National Digital Service in October 2019. Two years later, I moved to Healthcare Improvement Scotland, an NHS organisation with a range of responsibilities including quality improvement…